Apr 27.2020
1.How is the delivery of Taiwan K-Lite's product? |
K-Lite provide delivery solutions by sea frieght, air freight, EMS and express(DHL or Fedex), depends on customer's requirement.
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2.What is the warranty of Taiwan K-Lite's product? |
K-Lite guarantee quality of all our products and provide 1 year warranty for our customers since product delivered.
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3.Payment and trade term of Taiwan K-Lite? |
Normally we do FOB(Free On Board). 100% payment received before shipping.
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4.Lead time of product? |
It takes about 20-30 days for production since order released.
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5.Lead time of tooling? |
*Mold of lighting product: around 70-80 days |
*Mold of reflector: around: 90 days |
*Customized reflex electroform: around 80 days
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6.Could I get samples? |
Yes, K-Lite provide samples. Please confirm the type, color, quantity and specification of required sample. |
Buyer should responsible for the cost of sample and shipping fee initially, but the cost will be deducted from the formal order.
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7.What if we got defective products? |
K-Lite take fully responsibility for the defected products, please elaborate the defection detail and the quantity. |
We will arrange shipment and send replaced product in quickest time. |
Otherwise, the payment will be deducted according to the defection quantity. |