LatestNew

FAQ-Order and shipment

Apr 27.2020

1.How is the delivery of Taiwan K-Lite's product?

K-Lite provide delivery solutions by sea frieght, air freight, EMS and express(DHL or Fedex), depends on customer's requirement.

 

2.What is the warranty of Taiwan K-Lite's product?

K-Lite guarantee quality of all our products and provide 1 year warranty for our customers since product delivered.

 

3.Payment and trade term of Taiwan K-Lite?

Normally we do FOB(Free On Board). 100% payment received before shipping.

 

4.Lead time of product?

It takes about 20-30 days for production since order released.

 

5.Lead time of tooling?

*Mold of lighting product: around 70-80 days

*Mold of reflector: around: 90 days

*Customized reflex electroform: around 80 days

 

6.Could I get samples?

Yes, K-Lite provide samples. Please confirm the type, color, quantity and specification of required sample.

Buyer should responsible for the cost of sample and shipping fee initially, but the cost will be deducted from the formal order.

 

7.What if we got defective products?

K-Lite take fully responsibility for the defected products, please elaborate the defection detail and the quantity.

We will arrange shipment and send replaced product in quickest time.

Otherwise, the payment will be deducted according to the defection quantity.

 

 

 

picture from